Custom Ticket Views

See your helpdesk tickets with clarity.

Flexible ticket views for YouTrack Helpdesk. Show exactly the information you need and export the current view to CSV when needed.

Install from Marketplace Read setup guide

Custom Ticket Views - Table with column selector

Customizable Columns

Designed for busy helpdesk teams

Helpdesk teams work with a lot of information — reporters, statuses, priorities, custom fields.

Custom Ticket Views helps reduce visual noise by presenting tickets in a clear, structured table layout. Administrators define what data is available. Reporters decide what they want to see during their session.

Small configuration changes that improve daily clarity.

Core capabilities

Admin-controlled fields

Administrators choose which ticket fields are available as columns for reporters.

Saved reporter views

Reporters can save their preferred columns, sorting, and page size and have them restored automatically.

Clear table layout

Tickets are displayed in readable columns with sorting and pagination for efficient scanning.

CSV export

Export the current reporter view to CSV with active search, sorting, and visible columns.

Built for Helpdesk

Works directly inside YouTrack Helpdesk and follows native interaction patterns.

Recognized by the YouTrack team

Awarded the “Honored YouTrack App Creator” badge for active contribution to the ecosystem.

What you can do

Enable or disable ticket fields as table columns (admin)

Save one reporter view with columns, sorting, and page size

Sort tickets by one or multiple columns

Full-text search across tickets

Export the current ticket view to CSV

Pagination for large ticket lists

Works directly inside YouTrack Helpdesk

Ticket data remains in your YouTrack instance

Daily Use

Get a clearer ticket view in minutes

Configure (Admin)

Administrator enables which ticket fields should be available as columns.

Adjust (Reporter)

Reporter shows or hides available columns and sorts tickets as needed.

Work with clarity

Use the customized view to review, prioritize, and manage requests more efficiently.

Safe and predictable

Custom Ticket Views works within your YouTrack instance.

Ticket data remains in YouTrack

No external storage of ticket content

Offline licensing supported (Enterprise plan)

Clear configuration and predictable behavior

Designed to be safe and straightforward for administrators.

Pricing

Simple base price, scaled by licensed users

Custom Ticket Views uses one commercial plan: a fixed subscription fee plus a per-user add-on calculated from your YouTrack licensed user count.

Custom Ticket Views Pro

Cleaner ticket tables, flexible columns, search, sorting, and CSV export directly inside YouTrack.

Number of licensed YouTrack users

Final checkout uses the latest licensed user count from your YouTrack installation.

Base feeEUR 190.00

Per-user feeEUR 2.00

Estimated total

EUR 24.17 / month

Billed annually upfront at EUR 290.00 total.

Install from JetBrains Marketplace, then start the trial or purchase directly from the app in YouTrack.

Start free trial

Need Enterprise Offline Licensing?

For air-gapped or high-security environments, we offer manual offline activation with our Enterprise annual plan.

Talk about enterprise licensing

Frequently asked questions

Pricing, rollout, and enterprise licensing details for Custom Ticket Views.

Clearer queues without changing your helpdesk process

Give your helpdesk team a clearer view of incoming requests with a lightweight extension built for YouTrack.

Planning rollout or enterprise access?

If you want help with rollout, field strategy, or offline licensing, we can walk through it with you.

support@appfero.com