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Customer Satisfaction (CSAT) LogoCustomer Satisfaction (CSAT)

Customer Satisfaction (CSAT) — inside YouTrack

Collect and manage customer satisfaction feedback directly in your support workflow.

Customer Satisfaction (CSAT) - Client Experience

Core capabilities for CSAT operations

Everything needed to run consistent satisfaction surveys and track outcomes across support teams.

Automatic Survey Delivery
Send CSAT surveys automatically when issues are resolved, so feedback collection becomes part of your normal support flow.
Response Tracking
Track collected responses in real time, with clear visibility for admins and project owners.
Actionable Dashboard
Monitor satisfaction trends, assignee performance, and response distribution with built-in dashboard reports inside YouTrack.
Flexible Configuration
Configure channels, expiration behavior, and field mapping while keeping setup simple for support teams.
Higher Service Confidence
Spot satisfaction risks earlier, prioritize the right improvements, and increase confidence in support decisions.
Stronger Customer Retention Signals
Build a dependable signal of customer experience that helps reduce churn risk and protect long-term account value.

Recognized by the YouTrack team

Awarded the “Honored YouTrack App Creator” badge for active contribution to the ecosystem.

YouTrack ecosystem credential badge
How it works

Simple 3-step CSAT process

From issue resolution to actionable customer feedback.

1

Resolve issue

When support resolves an issue, the app prepares the configured CSAT survey flow.

2

Collect response

Customer submits rating and optional comment through configured survey channels.

3

Review outcomes

Teams analyze trends and response patterns in dashboards and project reports.

Pricing

Simple pricing for support teams

Choose a plan based on your monthly response volume. Upgrade anytime from app settings.

14-day free trial on all paid plans
Free
Basic CSAT setup for low-volume usage and evaluation.
€0

Included

10 responses / month
Fixed survey email template (no customization)
Dashboard: last 30 days
Starter
For teams that need predictable monthly feedback capacity.
€29
per month

Included

100 responses / month
Custom mail notification
2 survey channels
Unlimited dashboards
Best Value
Pro
Advanced CSAT controls and higher response capacity.
€59
per month

Everything in Starter, plus:

300 responses / month
Survey expiration customization
Custom field mapping
Enterprise
For large organizations with strict operational requirements.
€179
per month

Everything in Pro, plus:

Unlimited responses
Priority support
Roadmap influence

Prices are shown excluding VAT. Taxes may apply depending on your location.

You can upgrade and manage your subscription directly from the app settings within your YouTrack instance.

FAQ

Everything you need to know about Customer Satisfaction (CSAT)

Ready to improve your support feedback loop?

Launch Customer Satisfaction (CSAT) in YouTrack and start measuring outcomes that matter.

Need help with CSAT?

Questions about setup, plan limits, or rollout strategy? We're here to help.

support@appfero.com